All work
Ashley — AI Voice Agent for American Way Health
AI & VoiceAmerican Way Healthvoice AILLM orchestrationhealthcare
+$430M/yr
Delivered by our founder as AI engineer at BlandLabs
Outcomes
What the work delivered
No projections. These are the shipped, measured results.
- +$430M/yr in additional revenue (published case study)
- Transfer rate improved from 25% to 45%
- 400K+ calls per month handled by the agent
- ~80,000 additional transfers per month
Overview
About this project
A production AI voice agent operation for American Way Health, built on Bland AI. Our founder architected the orchestration platform around the agent: a 128-number dialing pool, decay scheduling, LLM-based warm-transfer detection, carrier-health monitoring, DNC compliance, and a multi-tenant operations console.
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