The production infrastructure behind a high-volume voice-AI operation
Published customer result: $430M+ additional annual revenue across a voice operation handling 400K+ outbound calls per month.
A production voice-AI operation for American Way Health, built around Bland AI. The engineering contribution here is the production layer that keeps the agent calling, compliant and measurable at 400K+ calls per month.
US healthcare enrollment. The published Bland AI case study reports the customer outcome; the engineering described here is the production layer our founder built around the agent at BlandLabs.
Rôle : Production orchestration, safety and observability engineering around the voice agent
Founder contribution delivered at BlandLabs, built around Bland AI's voice platform.
- Additional annual revenue
- $430M+Additional annual revenuePublished by Bland AI
- Outbound calls per month
- 400K+Outbound calls per monthPublished by Bland AI
- Transfer rate
- 25% → 45%Transfer ratePublished by Bland AI
- Numbers in the outbound pool
- 128Numbers in the outbound poolFounder-built production layer
Le système
Ce qui a réellement été construit
- Convoso lead ingestion and outbound call orchestration
- Bland AI API integration with transcript and callback processing
- A 128-number outbound pool with intelligent caller-ID rotation and decay scheduling
- Scheduling rules, daily call limits and redial controls
- Do-not-call handling and failed-call blocking
- Warm-transfer state tracking to human agents
- Carrier-health monitoring and number-reputation protection
- Operational statistics, reconciliation and daily reporting
- Pickup-rate heatmap and automated call analysis
- Multi-account alerts portal and production observability
Pourquoi c’était difficile
Complexité d’ingénierie
- Sustaining 400K+ outbound calls per month without burning number reputation
- Improving transfer rate from 25% to 45% while staying inside compliance controls
- Keeping a live revenue operation observable enough to debug in production
- Multi-tenant alerting so operators see carrier problems before customers do
Technologie
Stack vérifiée
Seules les technologies confirmées dans le code source, la documentation du projet ou le déploiement en production sont listées.
- Node.js
- TypeScript
- REST APIs
- Webhooks
- Bland AI APIs
- Convoso APIs
- AWS EC2
- Docker
- PM2
- NGINX
- TLS/SSL
- Scheduled background processing
Livraison
Périmètre de responsabilité
- Control plane and routing
- Safety rails and compliance controls
- Observability and dashboards
- Number-pool orchestration
- Warm-transfer detection
- Carrier and reputation monitoring
Preuves
Preuves publiées
Similaires
Systèmes proches
MyPlanAdvocate$1.2M/yr
An AI-assisted Medicare and ZIP-code qualification workflow with real-time decisioning, structured hand-off and operational reporting, credited with a reported saving of about $1.2M per year.
Mixed Reality Desktop App42 days
A mixed-reality "Selfie Point" desktop application for the Lucknow Vidhan Sabha: live camera feed, real-time object detection and positional tracking compositing visitors into mixed-reality content, delivered in 42 days.
Construire un système d’une complexité comparable
Réservez une consultation gratuite de 30 minutes, ou écrivez-nous — vous parlerez toujours directement à la personne qui construit votre produit.
Techon Pixel · info@techonpixel.com